Business Process Management (BPM)

Streamline your enterprise workflows with a custom business process management implementation that blends strategy with technology solutions.

What is business process management?

As businesses grow, their processes can quickly balloon out of leadership’s control. That’s where BPM comes in. It’s a holistic management approach that promotes continuous process improvement. It enables enterprises to be more efficient while maintaining the flexibility for innovation and to adopt new technology.

Benefits of BPM

Make sense of chaos

Gain unmatched visibility into your processes and the insights you need for continuous optimization

Increase reliability

Optimized and reliable processes increase the reliability of information generated throughout your enterprise

Enhance productivity

Business process management best practices improve capital and resource utilization, HR management, and employee working conditions

Let's talk!

Get in touch with an account manager to see how our expertise in business process management can help with the pain points that hold your business back from its full potential.

Business process management life cycle diagramBusiness process management lifecycle

The BPM life cycle provides a general framework for enterprises to manage their processes. Although most models start with design, it’s important to remember that the business process management life cycle is a continuous process. As businesses grow and change, their processes must evolve with them.

Design

Often business processes are born naturally whenever new needs arise. This leads to all sorts of problems. Haphazard processes can create silos that inhibit the flow of information, ignore possible consolidation of repetitive tasks, and increase the complexity of processes in ways that make it hard to monitor and report on efficiency.

That’s where the business process management design phase comes in. During the design phase, you identify all existing processes and processes that should exist. This stage focuses on areas such as the process flow, agents roles, notifications, escalations, standard procedures, and service level agreements.

Model

This is where you map out all the possible variables involved in your enterprise processes. It’s where the theoretical processes outlined in the design phase are tested again real-life scenarios employees following the process could encounter.

Execute

This is the phase where all your planning will pay off. One way to execute your BPM model is by sending directions for agents to follow. However, this method is outdated for an enterprise that aspires to digital transformation.

The modern approach involves using a business process management suite (BPMS) to define processes and execute them through the computer. The software will either use services in connected applications to automate tasks or it will ask for human input depending on the process’ complexity. Business process management software also give enterprises the ability to develop advanced applications to manage and monitor their processes.

Monitor

Monitoring is one of the cornerstones of BPM. It helps identify problems with your processes and identify chances for optimization. Monitoring individual business processes allows you to see its state as well as statistics on its performance. This information can be used to improve connected processes between multiple agents. The measurements sought in this stage usually fit into three categories: cycle time, defect rate, and productivity.

Optimize

The optimization phase is where you put the knowledge you gained during monitoring to use. Identifying the bottlenecks in your processes enables you to find and take advantage of enhancements to save costs, increase speed, and apply other enhancements.

BPM suites

Business process management suites are designed to handle all of an enterprise’s process management needs. They assist users with process design and modelling as well as creating applications to support the processes. These suites allow users to configure capabilities and monitor the results of BPM efforts. As digital tools, these suites take advantage of the latest technology available today.

Pega Platform

Our partnership with Pega enables us to create applications that optimize processes across the insurance, finance, and other industries

IBM BPM

We leverage our IBM partnership to develop applications that improve processes in enterprises with complex architectures

Appian Solutions

We use Appian’s BPM solutions to rapidly create applications that solve client’s business process problems